Privacy Policy

Last updated: June 25, 2026

Welcome to Spa Wali. We value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you use our website and services.

1. About Spa Wali

Spa Wali is an independent multi-vendor enquiry platform that helps users discover and connect with spa and wellness service providers across India. Our platform acts only as an intermediary to facilitate communication between customers and service providers.

Spa Wali does not own, operate, manage, supervise, endorse, or control any spa center, massage center, therapist, wellness provider, or vendor listed on the platform.

2. Information We Collect

  • Name, phone number, and email address
  • City, state, and location information (if permission is granted)
  • Service enquiry details submitted through forms
  • Vendor registration and business information
  • IP address, browser type, device information, and usage data
  • Cookies and session information for website functionality

3. How We Use Your Information

  • To connect users with relevant service providers
  • To process and respond to enquiries
  • To improve our website and user experience
  • To maintain platform security and prevent fraud
  • To communicate important service-related updates
  • To analyze website traffic and performance

4. Location Data

If you grant location access, we may use your location to display nearby service providers and improve search results. You may disable location access at any time through your device or browser settings.

5. Vendor Information

Vendors registering on Spa Wali may provide business details, contact information, service categories, images, and other business-related content. Some of this information may be displayed publicly to help customers find suitable services.

6. Data Sharing

We do not sell, rent, or trade personal information to third parties.

When a user submits an enquiry, the provided information may be shared with relevant vendors or service providers solely for the purpose of responding to the enquiry and delivering requested services.

7. Data Security

We implement reasonable technical and organizational measures to protect user information. However, no internet-based service can guarantee complete security, and users share information at their own risk.

8. Cookies

We use cookies, session storage, and similar technologies to improve website functionality, remember preferences, analyze traffic, and enhance user experience.

9. Third-Party Services

Our website may use third-party services such as analytics tools, maps, advertising platforms, payment gateways, and other external services. These services operate under their own privacy policies, and Spa Wali is not responsible for their practices.

10. Platform Disclaimer

Spa Wali acts solely as an information and enquiry platform. We only facilitate communication between customers and independent vendors or service providers.

We do not guarantee the quality, safety, legality, reliability, availability, pricing, licensing, qualifications, suitability, professionalism, or performance of any service provider listed on the platform.

Any booking, appointment, payment, service engagement, agreement, or interaction between a customer and a vendor is strictly between those parties. Spa Wali is not a party to such transactions.

11. Limitation of Liability

By using this website, you acknowledge and agree that Spa Wali, its owners, operators, employees, affiliates, partners, and representatives shall not be responsible or liable for:

  • Service quality or customer satisfaction issues
  • Vendor behavior, misconduct, negligence, or misrepresentation
  • Pricing disputes, payment disputes, or refund claims
  • Appointment cancellations or service delays
  • Personal injury, health-related issues, accidents, or damages
  • Loss of property, financial losses, or business losses
  • False information provided by vendors or users
  • Any direct, indirect, incidental, special, consequential, or punitive damages
  • Any legal, civil, criminal, or contractual disputes between customers and vendors

Users are solely responsible for independently verifying the credentials, licenses, qualifications, pricing, reviews, and suitability of any vendor before making a booking or payment.

12. User Rights

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where applicable
  • Withdraw consent for communications

13. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on this page with a revised update date.

14. Contact Us

If you have any questions regarding this Privacy Policy, data handling practices, or platform operations, please contact us through the contact details available on our website.

  • Email: info@spawali.com
  • Website: www.spawali.com
  • India